Customer uh Service?

I just got off the phone, trying to book haircuts for Mitchell and Noah.

We've been going to Cool Cuts 4 Kids since Mitchell's first haircut, and I think they're great for kiddos. Mitchell really could use a trim, and it's time for Noah's first haircut.

I called to make the appointment, and I asked for them to have their hair cut at the same time. I was told this wasn't possible since they only have two stylists working tomorrow and they need to keep one free in case of a walk-in.

Uh, last time I checked, walk-ins had to wait until someone was available. Am I wrong? I mean, the whole point of calling ahead and making an appointment is to ensure you're seen at a certain time, and if you just walk in, you wait until someone can see you.

I asked her this, and she started offering me appointments 20 minutes apart, not even listening to what I was saying.

Then she tells me - yes, tells me - that I need to bring them in at 11 and 11:20. I told her I couldn't do it at that time because my older one is in school and doesn't get out until 2. Then she tells me to bring them at 2 and 2:20. I asked how I was supposed to be at his school picking him up and at the haircut place at the same time.

Ready for this - she said I need to bring one at 11 and bring the other back at 2:20!

I asked what she has available on Monday and she starts rattling off the Friday appointments available. I interrupted her and explained that I cannot bring them on Friday and she got all huffy with me and asked exactly what did I want her to do.

I felt like telling her, "Transfer me to someone who can help, that's what I want you to do."

So, I've got them scheduled for Monday, 20 minutes apart.

Am I wrong to be so annoyed by all of this?